PEOPLE
Looking
ahead
PEOPLE
Looking ahead
People
Looking ahead: continuous improvement in 2024/25
Our People priorities for Year 3 have now been published - here are the projects we’ll be doing this year, and how they’ll help us meet the new Consumer Standards (listed across the top).
Safety and Quality Standard
Transparency, Influence and Accountability Standard
Neighbourhood and Community
Standard
Tenancy Standard
Customer Voice Strategy year 1
We’re creating more opportunities to shape our strategies, policies, and services, to make sure they work for everyone. This year, this means more customer consultations, groups and opportunities to feed back.
Customer Experience year 1
We’re reviewing all our communication channels to make sure they’re accessible and easy to use. Through our new Inclusive Access Strategy, we’ll also introduce better accessibility tools and translation services.
People Strategy year 1
A skilled and dedicated team is essential to delivering excellent services, so we’re investing in colleague development through initiatives like ‘Learning Leaders’ and getting a new learning management system. This’ll help create a culture of continuous learning and career progression.
IT Strategy year 1:
Our new IT Strategy will make sure we have the right tools and systems in place so we can deliver our services, and you can access them, easily and seamlessly. This will remove pain points and help customers feel more satisfied with how we deliver our services.
EDI Strategy
Our new EDI Strategy will see that we continue to support and celebrate our diverse communities and ensure equal opportunities for everyone.
Service Style project
Our Service Style project will make sure every interaction you have with One Manchester is underpinned by our values, however you choose to get in touch with us. We’ll also be setting new Service Standards in collaboration with customers
To stay up to date with our progress on this work, head over to the news page of our website.
Customer Voice Strategy year 1
We’re creating more opportunities to shape our strategies, policies, and services, to make sure they work for everyone. This year, this means more customer consultations, groups and opportunities to feed back.
Safety and Quality Standard
-
Transparency, Influence and Accountability Standard
Neighbourhood and Community Standard
-
Tenancy Standard
-
Customer Experience year 1
We’re reviewing all our communication channels to make sure they’re accessible and easy to use. Through our new Inclusive Access Strategy, we’ll also introduce better accessibility tools and translation services.
Safety and Quality Standard
-
Transparency, Influence and Accountability Standard
Neighbourhood and Community Standard
-
Tenancy Standard
-
People Strategy year 1
A skilled and dedicated team is essential to delivering excellent services, so we’re investing in colleague development through initiatives like ‘Learning Leaders’ and getting a new learning management system. This’ll help create a culture of continuous learning and career progression.
Safety and Quality Standard
Transparency, Influence and Accountability Standard
Neighbourhood and Community Standard
Tenancy Standard
IT Strategy year 1:
Our new IT Strategy will make sure we have the right tools and systems in place so we can deliver our services, and you can access them, easily and seamlessly. This will remove pain points and help customers feel more satisfied with how we deliver our services.
Safety and Quality Standard
Transparency, Influence and Accountability Standard
Neighbourhood and Community Standard
Tenancy Standard
EDI Strategy
Our new EDI Strategy will see that we continue to support and celebrate our diverse communities and ensure equal opportunities for everyone.
Safety and Quality Standard
-
Transparency, Influence and Accountability Standard
Neighbourhood and Community Standard
-
Tenancy Standard
-
Service Style project
Our Service Style project will make sure every interaction you have with One Manchester is underpinned by our values, however you choose to get in touch with us. We’ll also be setting new Service Standards in collaboration with customers
Safety and Quality Standard
-
Transparency, Influence and Accountability Standard
Neighbourhood and Community Standard
-
Tenancy Standard
-
To stay up to date with our progress on this work, head over to the news page of our website.